Hotel Raffaello ****  Florence
4 star hotel in Florence

Information on cookies - Users of the website

Who are we and what do we do with your personal data?

Caphotel SrL - company subjected to control and management of CAP COOPERATIVA AUTOTRASPORTI PRATESE from now on Data controller, protects the confidentiality of your personal data and guarantees to them the necessary protection from any event that could put them at risk of violation.

For this purpose, the Owner puts into practice policies and practices concerning the collection and use of personal data and the exercise of the rights that are recognized by the applicable legislation. The Data Controller is responsible for updating the policies and practices adopted for the protection of personal data whenever this becomes necessary and in any case in the case of regulatory and organizational changes that may affect the processing of your personal data.

The Controller has appointed a Data Protection Officer (DPO) that you can contact if you have questions about the policies and practices adopted. The contact details of the data protection officer are as follows:


How do you collect and process your data Caphotel SrL?

The Owner collects and / or receives information about you, such as: IP address and cookies issued by browsing the site . They are used by the Owner to manage the site and to collect aggregate information. The communication of your personal data takes place mainly with regard to third parties and / or recipients whose activity is necessary for the performance of activities related to the aforementioned purposes. Any communication that does not respond to these purposes will be submitted to your consent.

Your personal data will in no way be disseminated or disclosed to indeterminate subjects.


What are cookies and for what purposes they can be used

A "cookie" is a small text file created by some websites on the user's computer when he accesses a particular site, with the purpose of storing and transporting information. Cookies are sent by a web server (which is the computer on which the visited website is running) to the user's browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and stored on the computer of the latter; they are then sent back to the website at the time of subsequent visits.

Some operations could not be performed without the use of cookies, which, in some cases, are therefore technically necessary. In other cases, the site uses cookies to facilitate and facilitate navigation by the user or to allow them to use services specifically requested.

Cookies can remain in the system even for long periods and can also contain a unique identification code. This allows the sites that use them to keep track of the user's navigation within the site itself, for statistical or advertising purposes, to create a personalized user profile starting from the pages he visited and show him / her and / or send them targeted advertising (so-called Behavioral Advertising).


Which cookies are used and for which main purpose

This site uses different types of technical cookies, but not profiling.

The Owner reports below the specific categories of cookies used, the purpose and the consequence that derives from their deselection:

Technical cookies Site management. They allow the safe and efficient operation and exploration of the website Valid for the browsing session These are the cookies necessary for using the website, blocking them does not allow them to work
Functionality cookies Facilitate navigation and the service rendered to the user according to a series of criteria selected by the latter Valid for the browsing session It would not be possible to maintain the choices made by users while browsing
Analytics cookies Collect information in aggregate form on navigation by users to optimize the browsing experience and the services themselves. Established by the third part t would no longer be possible for the Owner to acquire aggregate information


Third-party cookies

Third party cookies are also operating on this website, ie cookies created by a website other than the one the user is currently visiting.

The Owner is obliged to provide the updated link to the information and consent forms of the third parties with which special agreements have been made for the installation of cookies through their site.

In particular, users are informed that the website uses the following services that issue cookies:


Social buttons

On the site it there are some particular "buttons" (called "social buttons / widgets") that represent the icons of social networks. These buttons allow users who are browsing on the sites to interact with a "click" directly with the social networks shown there. In this case, the social network acquires data relating to the user's visit, while the Owner will not share any navigation information or user data acquired through their site with social networks accessible thanks to the Social buttons / widgets.


Deselection and activation of cookies

By accessing the site and passing the initial banner containing the brief information, the user has given his express consent to the use of the above mentioned third-party cookies.

The selection / deselection of individual cookies can be done freely through your browser (by selecting the settings menu, clicking on the Internet options, opening the privacy tab and choosing the desired cookie blocking level). For more information see the following links: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

Furthermore, you can activate the Do Not Track option in most of the latest generation of browsers.

Third-party cookies can be disabled by inquiring through the privacy policy of the third party, via the link above, or by contacting it directly. The disabling of "third-party" cookies does not affect the navigability in any way.


Secondary purposes:

1. communication to third parties and recipients

The processing of your personal data takes place depending on the contract and the obligations, including the law and / or regulations, deriving from it.

Your data will not be disclosed to third parties / recipients for their own purposes unless:

  1. you give permission;
  2. it is necessary for the fulfillment of the obligations depending on the contract and by the laws that govern it (eg for the defense of your rights, etc.);

The personal data that the Owner deals with for this purpose are, among others:


2. computer security

The Owner treats, even through its suppliers (third parties and / or recipients), your personal data, such as computer access (logical access) or traffic collected or obtained in the case of services displayed on the website strictly necessary and proportionate to ensure the security and ability of a network or servers connected to it to withstand, at a given level of security, unforeseen events or illicit or malicious acts that compromise the availability, authenticity, integrity and confidentiality of personal data stored or transmitted.

For this purpose, the Data Controller provides procedures for the management of the violation of personal data (data breach).


What happens if you do not provide your details?

We invite you to read the consequences arising from the deselection of individual cookies, as shown in the table above.



Data processing is performed through IT procedures by internally authorized and trained individuals. These are allowed access to your personal data to the extent and within the limits in which it is necessary for the performance of the processing activities that concern you. Your data are treated separately from others also by means of pseudonymisation or aggregation methods that do not allow you to easily identify yourself. The Controller periodically checks the tools by which your data are processed and the security measures provided for them which are constantly updated; verification, also by means of the subjects authorized to the processing, that no personal data are collected, processed, stored or stored; verifies that the data are kept with the guarantee of integrity and authenticity and their use for the purposes of the processing actually performed.



The data are stored in computerized and telematic archives located within the European economic area.


How much time

We invite you to read the terms of storage of personal data as indicated in the previous table.


What are your rights?

In essence you, at any time and free of charge and without any special charges and formalities for your request, you can:

The Holder must proceed in this direction without delay and, in any case, no later than one month after receiving your request. The deadline may be extended by two months if necessary, taking into account the complexity and the number of requests received from the Data Controller. In such cases, the Data Controller will inform you within one month of receiving your request and will inform you of the reasons for the extension.

For any further information and in any case to send your request you must contact the Owner at


How and when can you oppose the processing of your personal data?

For reasons related to your particular situation, you may object at any time to the processing of your personal data if it is based on legitimate interest, by sending your request to the Owner, at

You have the right to the cancellation of your personal data if there is no legitimate overriding reason than the one that gave rise to your request.


Who can you propose a complaint to?

Without prejudice to any other action in administrative or judicial proceedings, you can lodge a complaint with the competent supervisory authority or with the one carrying out its duties and exercise its powers in Italy where you have your habitual residence or work or if different in the State member where the violation of Regulation (EU) 2016/679 occurred. Each update of this information will be communicated to you promptly and by appropriate means and you will be notified if the Data Controller will follow the processing of your data for purposes other than those referred to in this information before proceeding and in time to give your consent if necessary.

Bed-rooms availability request

Hotel Raffaello **** Firenze

Hotel Raffaello di Caphotel SrL
Viale Morgagni 19
50134 Florence (FI) - Italy

Tel: +39.055.4224141
Tel: +39.055.4369725
Fax: +39.055.434374

VAT 01900350974
Fisc. Code 01900350974

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